Keep your personal information private and your finances safe.

If you think an online or email offer is too good to be true, it probably is. Scammers use this approach to try to entice people to share their banking information.

The internet is a great source of information. Email is a fast, convenient way to communicate. But there are dishonest people who prey upon the popularity of digital media and use it to try to steal your money and your identity. Don't let them!

Keep Digital Banking info private.

By providing someone with your username and password, you open the door for them to:

  • Change your username and password
  • Change your email and mailing address
  • Sign up for services like Mobile Check Deposit and Bill Pay and send themselves funds from your account

Make login credentials tough to crack.

  • Change passwords frequently
  • Use strong PINs/passwords:
    • At least eight to ten characters in length
    • Alphanumeric
    • Case sensitive
    • Use at least one special character (e.g., !@#$%&)
    • Don’t use information that someone might easily guess (your child’s name, your birthdate, street address, etc.)
  • Use a different username and password for each online application

Know how scammers try to get Digital Banking information.

  • By contacting  you and offering to send you money (in most cases they’re someone you have never met in person)
  • By contacting you online with an offer that is too good to be true
  • By giving you “good reasons” why they need your Digital Banking access… for instance to move money into or through your account

You NEVER need to provide Digital Banking information to…

  • Receive payment from an employer
  • Receive proceeds from a loan
  • Make online purchases

Here are more online safety tips:

  • Verify a website by checking the URL (web address) to be sure there are no misspellings or other signs that it may be “spoofed”
  • Make sure your virus protection is turned on and up to date.  It’s important to install antivirus, anti-spyware, and anti-malware programs on your home computers (this includes making sure the signature files are updated by downloading and installing updates on a daily basis)
  • Keep your operating system (i.e. windows, osx) and Internet browser (i.e. Internet Explorer, FireFox) up to date with the latest security patches
  • Never leave your computer unattended while logged into your credit union accounts
  • Don't use public access computers to access credit union accounts through online banking. Such computers may be infected with viruses and/or malicious software, such as Trojans and keyloggers
  • Sign out using the “Log Off” button and close the browser when done using Digital Banking
  • Contact us immediately if you feel like you have received any suspicious email or telephone inquiry seeking account or personal information or if at any time your Digital Banking information has fallen victim to fraud or identity theft

Fox Communities Credit Union is a full-service, not-for-profit financial institution serving members throughout Wisconsin.