Frequently Asked Questions
Our current technology has served us well, but the drive for innovation requires more robust systems to meet your needs as a member-owner. Our selected systems will allow us to continue to provide for your financial needs well into the future.
Information will be provided through various channels including email, U.S. mail, this webpage (foxcu.org/upgrade) and Facebook.
We anticipate the upgrade happening this winter. The exact date will be shared as soon as it is confirmed.
Your cards will not be changing. You can continue to use your cards as you do today.
- If you are the primary account owner (first name listed on account) please review & update your contact information including mailing address, email, and mobile phone number. If you are joint on any accounts, please contact a credit union representative to have your information updated.
- Keep an eye out for more important technology upgrade information on this webpage.
Yes, online and mobile banking will have new login procedures. More information to come on additional enhancements.
Direct deposits and reoccurring payments using the routing and account number will continue as scheduled.
Yes, Auto Funds Transfers (AFT) and transfers connected to direct deposits will continue after the upgrade. Watch for more information