Yes, Fox has a convenient option for you to open an account online – complete the online application process. You’ll also need a current form of identification and a method to fund your new account.
*Please note some of Fox’s accounts may not be available for online account opening at this time.
Your $5 Membership Share account makes you a Fox member-owner, which means you get to enjoy all the benefits Fox has to offer.
There is no limit to the number of accounts you can have at Fox.
Please come see us at one of our Fox locations to complete the necessary documents to add or remove a joint account owner from an account. Members can also close the account and then reopen a new account, which can be easier and more convenient in some situations.
Stop by one of our Fox locations or give us a call to complete the necessary documents to add or remove a beneficiary from an account. You can also learn more about adding a beneficiary in our blog post on the subject.
Fox members can transfer funds to their own account at another financial using an A2A transfer within the Bill Pay feature of the Fox app. However, Fox’s Digital Banking system and mobile app do not support transferring to someone else’s account at another financial, at this time. Members may use Popmoney to transfer funds electronically to someone else’s account at another financial, though. You can access Popmoney through the Bill Pay feature in your Fox app.
Most employers typically have a direct deposit form for you to complete in order to deposit your paycheck into your personal account. Check with your HR department, or get in touch with us if you need help.
You will need the following information:
There are several reasons why a check may have a hold placed. The length of the hold on the check will depend on the type of check you deposit. If you have questions about how long your check will be held, or to inquire about a specific check, please contact a Fox team member or visit one of our many Fox locations.
We’re sorry you found an unexpected fee on your account. We pride ourselves in being transparent, so please see our current fee schedule for information regarding our service fees.
Yes, as long as the landlord is a Fox member. You’ll need to set this transfer up using Fox Digital Banking, the Fox app, or by coming to see a member of our friendly Fox team at one of our many Fox locations. If the landlord is not a Fox member, you will have to use Bill Pay in your Fox app to send the payments.
There are several steps that will need to be completed upon the death of a loved one. Please contact one of our friendly Fox team members to assist you with this process or check out our blog post on the subject.
Here are some documents you may need to provide:
Proof of identification for representative handling estate (if applicable)
Annual Percentage Yield (APY) is a percentage rate reflecting the total amount of interest paid on a share account based on the interest rate and the frequency of compounding for a year.
Annual Percentage Rate (APR) is the cost of credit on a annual basis you’ll pay when borrowing money, expressed as a percentage.
There could be several reasons that are preventing you from logging into your account online. Please call one of our friendly Fox team members for assistance.
Before you enroll in Digital Banking, you will need the following information for enrollment: last name, full social security number, date of birth, and zip code. Next, you will need to access Digital Banking on our Fox website or by downloading the Fox Mobile Banking App.
If this is your first time accessing Digital Banking, click here to enroll. Next, you will be brought to the enrollment page, where you will need to input your last name, social security number, date of birth, and zip code – then select a username and click continue.
If you sign up on your computer or using the Internet browser of your mobile device, then you’re all set to use our Fox Digital Banking features. – though you will need to register each of your devices with a secure access code. We also have another great tool you should check out, and that’s our Fox mobile banking app for your mobile device.
Log into Digital Banking> Select Loan Payments
Digital Banking Instructions
Fox Mobile Banking Instructions
First, contact us by phone or stop in at one of our Fox locations for guidance. The title can only change hands once the loan is paid off. We can provide you with a loan payoff statement. Once the outstanding loan balance has been paid, Fox will release the lien on the vehicle and you can transfer the title to the buyer. If you don’t sell your vehicle at a price that covers the balance of your loan payoff, you’ll have to pay the difference before the title may be transferred. Our auto loan specialists can help if you have further questions, just give them a call.
You’ll need to call one of our friendly Fox team members so they can send you a new password and unlock your app.
*Reminder: To use this service, you’ll need to be enrolled in Fox Communities Credit Union Digital Banking.
Yes, you will receive an email notification when your deposit is received and when it’s either approved or rejected.
Deposits received: Lets you know we have received your deposit, but the funds are not yet available for use, as the deposit is awaiting review/approval.
Deposit approved: Lets you know we have approved your deposit and it will be credited to your account during the next available deposit posting time.
Rejected deposit: Notifies you the deposit cannot be processed and the reason why. The funds will not be available in your account. You may view an image of the check under your Digital Banking activity details.
Deposits submitted after 3 p.m. CST, Monday-Friday, may not be deposited until the following business day. Any deposits submitted on a weekend or federal holiday will be processed on the following business day.
Generally, funds will be available for withdrawal by the second business day after the day of deposit. However, longer delays may apply. For additional information see Fox Communities Credit Union funds availability policy.
Yes, your Mobile Check Deposit may be rejected due to several reasons, including:
Your new card will be mailed to you before your old card expires. If you don’t receive it, please contact our friendly Fox team. Your card is good through the last day of the expiring month.
If it is, our fraud monitor will typically text or call to ask if a card transaction is valid, requiring a yes or no response. If that hasn’t happened, it’s best to be safe and contact our friendly Fox team to make sure it’s not some kind of phishing attempt. No matter what, we’ll help you work through the situation and keep your identity and finances safe.
Typically, your debit card will arrive in the mail within 3-7 business days of opening your account, unless one was issued to you when you opened your account.
There could be several reasons your card is being declined, including:
Please contact our friendly Fox team so we can help you understand the specific issue.
Card Controls, which allow you to set PIN and signature alerts, location-based alerts and controls, usage alerts and controls, and card on/off functions, can be downloaded through the app store compatible with your mobile device. Once downloaded, open the app and enroll. Card Controls can then be accessed through the Fox app.
You can change your PIN by calling 1-800-992-3808.
Yes! For your convenience all our Fox locations have a coin machine at no charge. So, gather up the spare change lying around and bring it on in.
Yes! Pre-paid debit cards are a perfect way for managing your money, shopping online securely, or even teaching your children about spending. We have three prepaid debit cards options available.
Please visit the careers page on our website. This page is updated to reflect our current job openings along with instructions on how to apply for each position.
A calendar day refers to every day on the calendar including Saturdays and Sundays. A business day is a calendar day, usually Monday through Friday, where businesses are generally open to conduct business. Federal holidays are not considered business days.
Our Fox branch locations can be found right here on our site. Click on the hours link below the branch location you are interested in visiting to see that branch’s lobby hours and drive-up hours.
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