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COVID-19 Updates

Fox Communities Credit Union is here for members impacted by the COVID-19 (coronavirus) outbreak. If you have questions or need assistance, please contact us.

April 7, 2020

Questions about Kabbage being an SBA lender

As confirmed by the press release that hit the wire earlier today, Kabbage has officially rolled out their partnership with a technology-enabled authorized SBA lender. This making Kabbage “the first FinTech using automation to enable tens of thousands of small businesses to submit PPP applications in minutes.”

Press Release: Kabbage Partners with SBA-Authorized Bank to Deliver Paycheck Protection Program Loans to Small Businesses.

Please see the April 3rd update below for more information on Fox Communities Credit Union’s partnership with Kabbage.

April 3, 2020

Information for Businesses on the Paycheck Protection Program

Fox Communities Credit Union has partnered with online lender Kabbage to provide our members access to the Paycheck Protection Program loan program. Kabbage offers a streamlined process for these loans. By following the link, you will leave the Fox Communities website and be redirected to the Kabbage website. Please be aware that this loan will be with Kabbage under terms set by the Small Business Administration, and Fox Communities Credit Union is unable to provide any servicing needs for this loan.

Also, please be very aware that this program is being administered by the US Small Business Administration and has been rolled out very quickly. This process could be very difficult, as the volume of loan requests is expected to be extraordinarily high. Fox is doing everything we can to get you access to this program as quick as possible, but we are at the mercy of the technology that the SBA is deploying, and the level of demand for a limited dollar program. This could result in there not being enough funds available for everyone who applies. Fox will continue to look for ways to expedite this process to help our members navigate this unprecedented loan program.

Kabbage PartnerKabbage is aware that some customers have reported issues linking their bank account in the Kabbage Paycheck Protection Program application. These issues are being addressed as quickly as possible. For customer support of individual issues that are being experienced, please contact Kabbage at 888-351-3143.

 

Updates:

Some members are reporting the system is freezing up due to overload. Please, keep trying. There are hundreds of thousands of small businesses all trying this at the same time, with some having  success!
 
Please note, you will need the Fox Communities Credit Union’s routing number (275977256) as well as your deposit account number. A secured verification code is then required which comes from a phone call from 920-993-9000. It is a 5 digit code. After submission, it then asks the member to upload IRS Form 941 which is the last quarterly payroll tax form and how payroll is verified. The process is then complete.

April 1, 2020

New Information for our Business Members on COVID-19

Fox Communities Credit Union and the Coronavirus Aid, Relief, and Economic Security (CARES) Act

Fox Communities Credit Union will work with our business members to access the “Paycheck Protection Program” loan as approved by the (CARES) Act. The US Small Business Administration (SBA) is in the process of finalizing the details of the application process and we have been advised that more information will be available by Friday, April 3, 2020. Until then, the following information is provided by the U.S. Chamber of Commerce: US Chamber Small Business ELA Loan Guide

In addition to the “Paycheck Protection Program”, the SBA has a second loan program called the “Economic Injury Disaster Loan” (EIDL). Members can apply directly through the SBA. Please click here for additional information on the program.

For more information, please see the fact sheet on U.S. Small Business Administration – Economic Injury Disaster Loans.

Watch for updated information on our website the week of April 6, 2020.

March 20, 2020

Fox Remains Here for Our Members During COVID–19

Fox Communities Credit Union has been here for our members since 1937, and we will continue to do the same during this difficult time. The safety and welfare of our members, employees, and communities are a top priority as we continue to respond to this rapidly changing situation. We embrace the credit union philosophy of “People Helping People” and have established plans to assist our members who may experience financial issues due to this crisis.

Assistance Offered During COVID-19 Crisis

Loans and Credit Cards

Please contact us for possible ways that we can help, such as:

    • Deferred payments
    • Emergency loans
    • Increased credit card limits
    • Modify existing loans to lower payments
    • Waive late charges for credit cards or loans

Services Continued to be Offered

Operations

While we have suspended lobby access, we continue to provide Drive Up access during our normal business hours.  Drive Up staff are wearing protective gloves for the protection of both members and staff.  Where possible, staff are working remotely.  Staff that remain at locations are regularly disinfecting working areas and increasing social distancing. 

Digital Banking

Mobile Banking and Online Banking gives you 24/7 access to check your balances, transfer money between accounts, make mobile check deposits, and pay bills. 

ATMs

Fox Members  can use ATMs at all 22 of our locations and have access to almost 5,000 fee free ATMs through the Alliance One ATM network.    

Call Center

Our Call Center is available by calling 920-993-9000 during regular business hours.

Fox Communities Credit Union is committed to our members.  We will continue updating you as this current crisis evolves.

Thank you!

March 16, 2020

Uninterrupted Account Access & Service During COVID-19

The health and safety of our members and staff are of the utmost importance to Fox Communities Credit Union. As coronavirus (COVID-19) continues to evolve, we need to act to further protect our communities. To aid in the efforts of containing this illness, we have made the decision to close our lobbies starting Wednesday, March 18, 2020, until further notice. 

The following services are available and will provide access to your accounts:

  • Drive Up: Drive Ups remain open at all 22 locations with the same hours of operation.
  • Call Center: Our Call Center will remain available for our members with the same hours that we have today. Please call us at 920-993-9000. We will answer and return calls in a timely manner.
  • Digital Banking: Access your accounts through Digital Banking, Mobile Banking, Bill Pay and Mobile Check Deposit. You can monitor your account, transfer funds, pay bills and deposit checks. If you are not enrolled, please visit our website to self-enroll.
  • ATM Access: ATM’s available 24/7 at all Fox locations. We are partners with Alliance One, which provides additional ATM locations both locally and nationally. To learn of these fee-free additional ATM locations, please visit https://www.allianceone.coop.
  • Loan Applications: Loan applications will continue to be available on our website for your convenience. Our staff will work with you remotely to assist with your needs.

Fox Communities Credit Union values your trust and loyalty to us. If you experience a financial hardship due to these current health concerns, please call us to discuss your situation and to learn how we might be able to help. Please watch your emails and our website for further updates.

March 13, 2020

COVID-19 Safety Precautions

As coronavirus (COVID-19) evolves, we want you to know that actions are being taken to protect our credit union members and staff. Our top priority is focused on your health and safety. We are watching the developments closely and rapidly adjusting our contingency plan as this health issue progresses.

We are committed to remaining strong for our communities and providing financial services as we work through heightened health concerns. Our response to COVID-19:

  • Digital Access to your accounts – these will always be available, and we encourage our members to use these electronic channels, including, Digital/Mobile Banking, Bill Pay, Mobile Check Deposit.

  • Drive Up and ATM access – we encourage the use of our Drive Ups and ATMs.

  • Branch visits – if you are not feeling well please wait to visit us.

  • Handshakes – for your protection we will refrain from handshaking.

  • Cleaning and sanitizing – these have been increased with additional hand sanitizers, cleaning techniques and supplies.

  • Members seminars – Upcoming seminars have been cancelled. Please watch for further updates.

As we work though this together, Fox will keep you updated of any additional changes as the current situation develops. Contingency plans are being enacted to continue to support your financial needs. If you experience a financial hardship due these current health concerns, please call us to discuss your situation and to learn how we can help.

Thank you for continued trust and loyalty in Fox Communities Credit Union!

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