Fraud/Scam Alerts

Tuesday, September 09, 2014

Fraud Alert: The Home Depot Stores Confirm Credit & Debit Card Breach

The Home Depot retail stores have confirmed the unauthorized access to customers’ credit and debit card information.  Purchases made using credit and debit cards at The Home Depot retail stores between April 11, 2014 and September 7, 2014, have left approximately 60 million cardholders potentially compromised.  Information involved in this situation includes customer names, credit or debit card numbers, the card expiration date and the three-digit security code on the back of the card.

Fox Communities Credit Union (Fox) is closely monitoring the developing situation and we are working to identify any Fox member credit or debit card used at The Home Depot retail stores during the affected dates.  If your Fox credit or debit card is identified as part of this incident we will notify you by mail.

You can continue to use your Fox Communities Credit Union credit or debit card.  Fox utilizes fraud monitoring tools to aid in identifying and to assist in preventing unauthorized transactions, however it is not foolproof.  We ask that you closely monitor your accounts using Online Banking at www.foxcu.org or Mobile app, by calling our 24-Hour Electronic Teller at (855)584-3191, as well as consistently reviewing your monthly account statement. 

Any unauthorized transactions reported timely to Fox Communities Credit Union are covered by VISA’s Zero Liability Protection.

If you see unusual or suspicious activity on your card please contact the credit union immediately.

During business hours:  Appleton Area (920)993-9000, Green Bay Area (920)490-2900, Black Creek (920)984-4200, Clintonville (715)832-2191, New London (920)982-9420 or Winnebago/Oshkosh (920)233-2890.

After business hours, please contact Cardholder Services at (866)333-4740 to request your card be closed.

To read The Home Depot full press release, please follow this link:

https://corporate.homedepot.com/MediaCenter/Pages/Statement1.aspx

 


12/19/13 Target Retail Stores Confirm Credit & Debit Card Breach

Target retail stores have confirmed the unauthorized access to customers’ credit and debit card information.  Purchases made using credit and debit cards at Target stores between November 27, 2013 and December 15, 2013, have left approximately 40 million cardholders potentially compromised.  Information involved in this situation includes customer names, credit or debit card numbers, the card expiration date and the three-digit security code on the back of the card.

Fox Communities Credit Union (Fox) is closely monitoring the developing situation and we are working to identify any Fox member credit or debit card used at any Target retail store during the affected dates.  If your Fox credit or debit card is identified as part of this incident, we will notify you by mail and issue you a new card.  (If you have a Target REDcard, you must contact Target directly.)

In the meantime, you can continue using your Fox Communities Credit Union credit or debit card.  Fox utilizes real-time fraud monitoring to identify and help prevent unauthorized transactions.  Any unauthorized transactions reported timely to Fox Communities Credit Union are covered by VISA’s Zero Liability Protection.

We ask that you closely monitor your accounts using It’s Me 247 Online or Mobile Banking at www.foxcu.org, by calling our 24-Hour Electronic Teller at (855)584-3191, as well as consistently reviewing your monthly account statement.

If you see unusual or suspicious activity on your card please contact the credit union immediately. During business hours:  Appleton Area (920)993-9000, Green Bay Area (920)490-2900, Black Creek (920)984-4200, Clintonville (715)823-2191, New London (920)982-9420 or Winnebago/Oshkosh (920)233-2890.


After business hours, please contact Cardholder Services at (866)333-4740 to request your card be closed.

To read Target’s full press release, please follow this link: https://corporate.target.com/discover/article/Important-Notice-Unauthorized-access-to-payment-ca?intc=importantguestinfo

12/17/13 New VISA Scam hits Wisconsin Residents
Press Release from Wisconsin Crime Prevention Practitioners Association.

 


Past Alerts

 

Fraud Alert 6-16-10

Recently, text and telephone scams have been taking place. The messages are in regards to credit and/or debit cards and usually contain a telephone number to call or instructions to have you to input your card numbers.

We want our members to know:

THESE ARE SCAMS. Do not call the telephone number to activate your card or give out any of your information. These scammers acquire or purchase random lists, which have no connection to the financial institution, in hopes that some of our members are on the list. Fox Communities Credit Union, or any other legitimate financial institution, will never call or email requesting your credit union user name, card numbers, password, PIN, or other personal identity information. Your member information at Fox Communities Credit Union is safe and has NOT been compromised because of this scam. However, your information may have been compromised if you responded to any of these scams. If you did respond, please contact the credit union immediately so that we may take the appropriate steps to protect your accounts.

Fraud Alert 5/25/10

 

NCUA Media Advisory: Fraud Email Phishing Activity Reported

May 25, 2010, Alexandria, Va. – The National Credit Union Administration (NCUA) is reporting recently simulated NCUA email boxes. The fraudulent emails solicit credit union member participation in an Online Survey or Member Survey, and promise compensation of $40 as an inducement to respond to the email.

The emails are fraudulent, and may be an attempt to obtain confidential member information. NCUA does not solicit such information from credit union members. This is a phishing activity with no NCUA activity or approval. If you have received these emails please do not respond. If you have any questions or concerns please email NCUA at pacamail@ncua.gov.

Fraud Alert 4/08/10

A text message went out to people earlier today stating that their Fox Communities Credit union card starting with 4470 has been compromised and they are to call 920-968-8749. When they call the number an automated system answers stating, "Thank you for calling the Credit Union Center 24 hour card services. For card activation press 1. To change your personal identification number press 2." If your press 1 or 2 it asks for your 16 digit card number.

THIS IS A SCAM. Do not call the telephone number to activate your card, change your PIN, or give out any of your information. Fox Communities Credit Union, or any other legitimate financial institution, will never call or email requesting your credit union user name, card numbers, password, PIN, or other personal identity information. If you have received such a request and responded to it, please contact the credit union immediately so we may take appropriate steps to protect your accounts. Thank you.

Fraud Alert 10/22/09

An automated telephone scam is currently taking place and the caller states that they are with Fox Communities Credit Union. They mention that your card has been suspended, because it is believed to have been accessed by a third party. It then prompts you to press '1' to be transferred to the security department. When '1' is pressed, the automated voice prompts you to enter your card number to continue.

THIS IS A SCAM. Do not call the telephone number to activate your card or give out any of your information. Fox Communities Credit Union, or any other legitimate financial institution, will never call or email requesting your credit union user name, card numbers, password, PIN, or other personal identity information. If you have received such a request and responded to it, please contact the credit union immediately so we may take appropriate steps to protect your accounts. Thank you.

Fraud Alert 8/07/09

There is a text scam that is not specific to Fox Communities Credit Union as it reads, "Card Services CU Alert: Your CARD has been DEACTIVATED. Please contact us at 920-273-XXXX to REACTIVATE your CARD". Please DO NOT call this number. Fox Communities Credit Union, or any other legitimate financial institution, will never send text messages requesting your credit union user name, password, PIN or other personal identity information. Please contact the credit union immediately so we may take appropriate steps to protect your accounts; click here for our contact us form and phone numbers.

Fraud Alert 4/21/09

An automated telephone scam is currently going on in regards to Fox Communities Credit Union. This automated call states that they are the credit union and that your debit/credit card has been breached. It then tells you to enter your card number to continue.

THIS IS A SCAM. Do not call the telephone number to activate your card or give out any of your information. Fox Communities Credit Union, or any other legitimate financial institution, will never call or email requesting your credit union user name, card numbers, password, PIN, or other personal identity information. If you have received such a request and responded to it, please contact the credit union immediately so we may take appropriate steps to protect your accounts. Thank you.

Oprah Millionaire Contest is a Scam

MADISON, Wis. (4/9/09)
Credit unions should warn their members about a new scam that involves fraudulent e-mails telling recipients they've been nominated for the "Oprah Millionaire Contest Show." Recipients are asked to provide their contact information, including address, telephone phone and e-mail, though no mailing address is provided. Recipients also are told they need to purchase transportation and a ticket to attend the show and complete another contest form with personal questions. The Federal Bureau of Investigations (FBI) warns consumers not to open unsolicited e-mails or embedded links because they may contain viruses or malware. Providing personal information also will compromise one's identity, the FBI said in a press release. - © 2008 Credit Union National Association, Inc. All rights reserved.